Reactivate Employees

Reactivate an employee to restore their access to Team Xpress while retaining their existing account information and historical records.

To fully restore access, change their status from Inactive or Archived to Active, enable their account, and send a reactivation invitation.

Access Employees

Go to Manage People → Employees.

Step 1 – Reactivate an Employee

1. Use the Status dropdown to filter for Inactive or Archived employees, then locate and select the employee you want to reactivate.
2. Open their profile and click Edit User in the top right corner.
3. Change Status in the General Info section from Inactive or Archived to Active.
4. Under Update Account in Accounts, click Enable Account, then Save.

Step 2 – Send a Reactivation Invitation

1. Click Edit User to reopen the employee’s profile.
2. Under Update Account, click Send New Invite.
3. Choose to send the invitation by Email or SMS. SMS is available only if you have an SMS package.
4. Click Save.

The employee will receive an invitation to reactivate their account. Once they complete the activation process, they can sign in to Team Xpress.

Important: Changing the status to Active alone does not fully restore access. You must also enable the account and send a new invitation.

Tip: If the employee does not receive the invitation, confirm that the email address or mobile phone number in their profile is correct. For email invitations, ask them to check their spam or junk folder.