Welcome to your Celayix platform!
We'll take you through a quick overview of your first day. After you get started, you will be contacted by your Implementation Specialist who will be your guide through implementing Celayix and making your database a best-fit for you.
You'll first receive a welcome email which will give you a breakdown of information you need to know about Celayix and your new platform, including who to contact if you require assistance.
After receiving this email, you'll arrange to meet with an Implementation Specialist to get you up and running.
Who/What is an Implementation Specialist?!
At Celayix, we believe that no single database can be a one-size-fits-all. And so, our process includes meeting with a dedicated member of the of our Customer Success Team to guide you through the process and customize your platform for you.
After your implementation is complete, you'll transition to Celayix Support for any help in the future. You can Contact Support at anytime!
The Next Step?
After an online meeting with your Implementation Specialist to discuss the fundamentals of your company, we'll dive straight into training to ensure that you're ready to schedule.
Note: The services available to your are dependent on your package. This will be initially agreed.
What Do I Need to Make Sure I Do?
Keep your welcome email handy, as that has important information regarding your account.
App: The Team Xpress app is accessible through app stores on cellphones.
Browser: The latest versions of Google Chrome and Firefox are the only browsers that we support. Other browsers such as Internet Explorer, Edge, Safari, Opera are not supported and will give unpredictable results.
Computer: Windows and Mac only. As a result of the system requirements for the browsers, Windows must be version 10 or later, and Mac OS must be 10.11 or later. (OS requirements will change over time as the Citrix and browser requirements change.) Chromebook is not supported.
Memory: At least 4 GB (more is better).
CPU: At least 2 CPUs (more is better).
You can read more in our System Requirements article.
For anything more about starting up with your new Celayix platform, please feel free to Contact Support now!