Your license count is what enables you to add more employees or user accounts through your Schedule Xpress platform.
In this article, we'll be looking at how you can manage you license count on your Celayix platforms:
License count FAQs
Adjusting your license count
How do I find out my license count?
If you're trying to add a new employee or User (admin) and you've exceeded your license count, then you'll be greeted with a message like below.
To find out your license count, you can head to Schedule Xpress or eTime Xpress.
From within Schedule Xpress, you can view your Stats & licenses info in the Manage people section.
First, please ensure you click either the Employees or Administration tab based on the license information you need.
The Stats & licenses info will present towards the top-left of your Manage people.
You can click this option to reveal your Branch stats, which consist of the number of Active, Inactive and Archived accounts in the Branch. This option will also show your license info for all companies/branches, highlighting the Licenses used and Available licenses for you to add more accounts.
Alternatively, you can head to eTime Xpress. Once inside, click Help > About eTime Xpress.
The About eTime Xpress gives you a breakdown of the amount of employees and users you have licensed. This also includes the total you have remaining.
So if you're asking for a license increase, it's likely that this number is at 0.
Can I adjust my license count?
Unfortunately, you are not able to adjust your license count. This is part of the system setup, and therefore requires a member of the Celayix Customer Support Team.
Adding or reducing your license count
Looking to adjust your license count? We suggest that you check your contract to ensure you know exactly how much you'll be paying per account.
Also, it's important to realize how you can utilize your employee management to ensure you definitely require an adjustment.
License count changes
If you do make any changes, you can expect your increases or decreases to happen within one business day.
Archiving employee accounts
You can archive employees to free up license count space. Our How to Archive/Activate Employee Accounts article help you to understand the simplified approach to increasing your license space for employees that no longer require a Team Xpress account at your company.
Also, archiving employee accounts is useful in keeping hold of the all-important past data.
Note: Inactive employee accounts are recorded as your active total. However, this works different for user account and is explained in the next section.
Making user accounts inactive
Making User accounts inactive has the same effect as archiving employee accounts. Making Users inactive frees up license count space to add new Users.
Contact us about your license count!
If you're looking to adjust your license count or have any questions regarding your license count, please Contact Support now!