You've more than likely explored many areas available within the free trial. However, there may be one question you're still wanting an answer to - do Celayix platforms provide any methods of direct messaging between the admin and their employees?

Indeed we do! These can be direct messages in-app, or with consent, via email and SMS.


This article will cover the following steps in messaging within Schedule Xpress:


Chat Within Schedule Xpress

Messaging within Schedule Xpress boasts an easy and fast method of communication between the administrator and the workforce. With this tool being so direct, it gives the administrator the freedom to gain instant communication with the employee through their Team Xpress app.

Messaging is most commonly used as a way of figuring any required changes to the schedule. The quicker an administrator can contact their employees, the quicker a problem is known or solved.


Accessing the Messaging Tab

First, you'll need to enter your Schedule Xpress database. From there, click the Messages tab (red arrow).

Messages tab in Schedule Xpress

Locating the Contact

Once opened, you can either search for the employee you wish to contact (red arrow), or find the employee's name and double click to enter a chat with them (green arrow).

Finding the contact you want to message in Schedule Xpress

Messaging

When you've opened a chat, you can simply type in the text box towards the bottom of the screen (red arrow) and press the send icon (green arrow).

The direct chat within the Messages tab in Schedule Xpress

Receiving Messages in Team Xpress

This will then be received in the employee's messages inbox on Team Xpress. An example is shown below.

Messages tab on the dashboard of Team Xpress

Recent Messages

There they can find any new messages.

Recent messages within Team Xpress

Message Display

The chat will be displayed as below.

Direct chat within messages in Team Xpress\

This direct method is a fundamental integration that allows quick decisions to be implemented within a workforce schedule. It's advised that all administrators should utilize their Messages daily to ensure they are in complete control of a potentially ever-changing schedule.


Notifying Employee Option

The option to 'Notify employee' is a method of messaging that is an alternate way to send information to employees. This messaging tool is typically used to inform an employee of information regarding a shift, but can be used at any time, in whatever context the sender wants. Read more in our notifying employees article.

Notify employee option in Schedule Xpress

For more information on messaging, please Contact Support now!

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