You've more than likely explored many areas available within the free trial. However, there may be one question you're still wanting an answer to - do Celayix platforms provide any methods of direct messaging between the admin and their employees?
Indeed we do! These can be direct messages in-app, or with consent, via email and SMS.
This article will cover the following steps in messaging within Schedule Xpress:
Chat Within Schedule Xpress
Messaging within Schedule Xpress boasts an easy and fast method of communication between the administrator and the workforce. With this tool being so direct, it gives the administrator the freedom to gain instant communication with the employee through their Team Xpress app.
Messaging is most commonly used as a way of figuring any required changes to the schedule. The quicker an administrator can contact their employees, the quicker a problem is known or solved.
Accessing the Messaging Tab
First, you'll need to enter your Schedule Xpress database. From there, click the Messages tab (red arrow).
Locating the Contact
Once opened, you can either search for the employee you wish to contact (red arrow), or find the employee's name and double click to enter a chat with them (green arrow).
When you've opened a chat, you can simply type in the text box towards the bottom of the screen (red arrow) and press the send icon (green arrow).
Receiving Messages in Team Xpress
This will then be received in the employee's messages inbox on Team Xpress. An example is shown below.
There they can find any new messages.
The chat will be displayed as below.
This direct method is a fundamental integration that allows quick decisions to be implemented within a workforce schedule. It's advised that all administrators should utilize their Messages daily to ensure they are in complete control of a potentially ever-changing schedule.
Notifying Employee Option
The option to 'Notify employee' is a method of messaging that is an alternate way to send information to employees. This messaging tool is typically used to inform an employee of information regarding a shift, but can be used at any time, in whatever context the sender wants. Read more in our notifying employees article.
For more information on messaging, please Contact Support now!