You can confirm and acknowledge shifts as an indication you can either work your shift(s), or that you've seen a change to your shift(s).

In this article, we'll look into the following on confirming and acknowledging shifts in your Team Xpress app:

Confirming shifts

Acknowledging shifts

Forgetting to Confirm or Acknowledge shifts

When you Confirm a shift, it's your way of telling your supervisor that you can work it. Any shifts that require confirmation will be in the To Confirm section of your Action needed tab.

In your Team Xpress app, head to Schedule > Action needed > To Confirm.

Note: If you're NOT required to Confirm shifts, then this option will NOT be available for you.

If you have more than one shift to Confirm, then you have two choices:

To Confirm all at once, you simply click Confirm all at the bottom of the To Confirm section.

You can Confirm shifts individually by clicking on the shifts in your Schedule or in the To Confirm section.

When you Acknowledge a shift, it's your way of telling your supervisor that you are aware that the shift has been added or changed. Any shifts that require acknowledgement will be in the Changes section of your Action needed tab.

In your Team Xpress app, head to Schedule > Action needed > Changes.

Note: If you're NOT required to Acknowledge shifts, then this option will NOT be available for you.

Changes to shifts will be highlighted at the bottom of each shift. For example, + Shift added or x Shift removed.

If you have more than one shift to Acknowledge, then you have two choices:

To Acknowledge all at once, you simply click Acknowledge all at the bottom of the Changes section.

You can Acknowledge shifts individually by clicking on the shifts in your Schedule or in the Changes section.

In most cases, if you forget to Confirm or Acknowledge your shifts, it doesn't necessarily mean that you'll lose the shift. It's often used as additional clarification that you can work it or have accepted the change. Your supervisor will be notified if you do Confirm and Acknowledge, and will also be notified if you don't.

If you're unsure on what confirming and acknowledging shifts means to you, then we'd recommend you speak to your supervisor.

For more information on confirming and acknowledging your shifts, please Contact Support now!