---
title: "Team Xpress FAQs"
url: "https://help.celayix.com/en/article/team-xpress-faqs"
language: "en"
last_updated: "2026-08-18T17:05:49.932Z"
---

# Team Xpress FAQs

Find answers to common questions about logging in, scheduling, notifications, and troubleshooting in Team Xpress

Quick answers to common questions about using [Team Xpress](https://help.celayix.com/en/article/team-xpress-overview).

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## **Browser Requirements**

Team Xpress works best with:

-   **Chrome (latest version)**
-   **Firefox (latest version)**

**Not supported:** Internet Explorer, Edge, Safari

💡 Enable auto-updates to stay on the latest version.

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## **Download the Mobile App**

Search **Celayix Team Xpress** in your app store:

-   **Android** – [Google Play Store](https://play.google.com/store/apps/details?id=com.celayix.teamxpress)
-   **iOS** – [Apple App Store](https://apps.apple.com/ca/app/celayix-team-xpress/id1169255785)

The app is free to download.

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## **Log In to Team Xpress**

You can log in using:

-   The **mobile app**
-   A web browser at [**login.celayix.com**](https://login.celayix.com/#/)

You’ll need:

-   Client ID
-   Username
-   Password

If unavailable, contact a supervisor.

* * *

## **Forgot or Change Password**

-   Click **Forgot your password?** on the login screen
-   Follow the email instructions

If already logged in:

-   Go to **Profile → Update password**

* * *

## **Log In Without Internet**

If login fails:

-   Check Wi-Fi or mobile data
-   Ensure the app has permission to use data

* * *

## **Location Tracking**

Location is **not tracked continuously**.

It is only captured during:

-   Check-in
-   Check-out

And only if enabled by the company

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## **Check-In Issues**

If unable to check in:

-   Confirm a shift is scheduled
-   Ensure it is within the check-in window
-   Contact an admin if the shift is missing

* * *

## **Geo-Fence Error**

**“Device not within geo-fence”** means:

-   Location is outside the required area

To fix:

-   Move into the correct location
-   Refresh location services
-   Try mobile data instead of Wi-Fi

* * *

## **GPS Accuracy Error**

If accuracy is low:

-   Wait and try again
-   Move to an open area
-   Avoid buildings or underground spaces

* * *

## **Confirm Shifts in Bulk**

-   Go to **Schedule → Action Needed**
-   Click **Confirm All**

* * *

## **Drop Shifts**

If enabled:

-   Open a shift
-   Select **Drop Shift**

**Note:** What happens next depends on company rules (approval or automatic removal)

* * *

## **Self-Scheduling Not Showing Shifts**

Shifts appear only if:

-   Qualifications are met
-   No schedule conflicts exist

Shifts are **first-come, first-served**

* * *

## **CAPTCHA (“I’m not a robot”)**

To reduce repeated prompts:

-   Stay signed into Google
-   Use the same browser

* * *

## **Provide Feedback**

To share feedback:

-   Open **Profile**
-   Select **Feedback**

* * *

## **Need More Help?**

For:

-   Shift or schedule questions → Contact a supervisor
-   Technical issues → [Contact support](https://www.celayix.com/support/)